The problem with Telcos or How Virgin Tried to Pull a Fast One

Got my latest virginmedia bill and yet again it has slowly crept up. Ever so slowly a pound here or a pound there and the bill has gone for the same services over time from £20 to over £30

So I want to reduce my bill, hardly use the phone as we both have mobiles, but it useful to have a landline, the internet is the basic package and the TV is the basic package also.  No need for more than that in the house at the moment.

So I see an opportunity to save some dosh, reducing my monthly cost to £25.  Oh no I am told it is not for existing customers, cue discussion with agent on end of phone while I sit in front of computer telling her what it says on the web page. https://my.virginmedia.com/customer-news/articles/collections.html

We can upgrade you but cannot give you anything to reduce your cost she tells me and recommends I speak to their retention team but not before she says but we can just upgrade your broadband at no cost to you. I say no and she insists that there is no cost to me so why not just get it.  So of course I do and then get a letter saying they are putting me on a new 12 month contract.
So I have cancelled that no cost to me broadband upgrade! which would have fixed my bills at there present rate for the next 12 months - cheeky buggers!

So I'll have to discuss with their retention and find out why they are offering their collections to existing customers but not really offering, as you will not get it at the rate they show but rather the rate you are currently on providing it is more than the offer rate.